frequently asked questions
We hope you enjoy the perks of our Fan Club. To help you get the most of your membership, we’ve answered some of the most frequently asked questions below. If you don’t see the answer to your question, please contact us.
JOINING THE FAN CLUB
How do I sign up for the Fan Club?
- Please visit our ENROLL PAGE to sign up. It takes no time at all!
What if I signed up for the Fan Club at a Yankee Candle retail location?
- Use the Enroll page to join the program or sign in. If you signed up in one of our stores, or don't remember your password, then click on Forgot Password.
What information is required to sign up for the program?
- All we need is your name and email address to join the program.
Will I be rewarded with points for purchases made on www.YankeeCandle.com?
- Absolutely! Simply sign-up using the email address you use on www.YankeeCandle.com to ensure that your purchases will receive points.
How can I delete my account?
- Please send an email to [email protected] with the subject "Delete Fan Club Account" and include the email address associated with your account.
How many points do I earn for purchase?
- You will be rewarded with 100 points for every $1 spent (before tax).
How else can I earn points?
- There are lots of ways to earn points that don’t require a purchase. You can see them all in the Earn Points section after logging in.
I made a purchase but do not see the points in my account.
- Purchases are processed every 24 hours, so there may a slight delay in how quickly you will see you point balance update. If you do not see your point balance update 48 hours after purchase, please contact us.
Do I have to give you my mailing address?
- No. But you will earn 3,500 points for providing it.
How do I earn points for in-store purchases?
- Give your registered email address when you purchase in-store, or enter the number located under the bar code on your receipt on the Earn Points page online. (Sorry, only purchases made after you enrolled in Fan Club are eligible to earn points.)
Do my purchases made with Yankee Candle gift cards earn points?
- No. While members earn points when buying gift cards, subsequent purchases made with Yankee Candle gift cards are not eligible for points.
How many $5 E-Vouchers can I earn every month?
- You can earn up to twenty $5 Reward Vouchers (that’s up to $100 in Reward Vouchers) each month.
How many points do I need to receive my $5 voucher?
- You need just 10,000 points to receive a $5 voucher.
How will I receive my voucher?
- Once you earn 10,000 points, a voucher will automatically be sent to your email address.
How long is my voucher valid?
- All vouchers are valid for 90 days after the date of issue.